Please note that this Glossary defines terms used in your Agreement, this website and our business in general. These definitions provide you with clarity around key concepts and terms that are used in the Pricing Schedule. They should be considered part of your Agreement, unless otherwise agreed to in writing by you and Iron Mountain.
Iron Mountain may add or delete terms from the Glossary from time to time, or modify definitions.
A B C | D E | F | G H I | J K L | M N O | P Q R S | T U V | W X Y Z
A
Active media: Media that is stored in an Iron Mountain facility and is actively rotated between a Customer's site and an Iron Mountain facility; Active Media is generally used for back-up purposes.
Archived studies fee: Monthly storage fee paid by customers of the Digital Record Center for Medial Images Disaster Recovery and Long-Term Archiving Service, based on either cumulative studies or gigabytes stored.
Administrative fee: A monthly fee charged per account for maintenance and administrative services associated with each customer account. Maintenance and administrative services include things such as 24/7 call center availability, SecureSync™, and Report Center standard reporting.
Agreement: The agreement between Iron Mountain and its Customer, consisting generally of a base set of terms and conditions, a Pricing Schedule (often referred to as “Schedule A”) and the Glossary defining terms used in the Pricing Schedule and in descriptions of services. In the event of an inconsistency between components of the Agreement, terms in the base agreement prevail over terms in the Pricing Schedule and the Glossary; and terms in the Pricing Schedule prevail over terms in the Glossary.
Authorization card: A card distributed to those Customers authorized to interact with Iron Mountain. It contains a unique authorization number and the customer account number.
Authorization levels: Authorization Levels signify the levels of authority to deal with Media that Customers assign to their employees to control access and actions related to Media stored with Iron Mountain. Authorization at one level does not constitute authorization for other levels. Standard Authorization Levels are defined below:
A: Release Media - The employee may release Media during a pickup by Iron Mountain for offsite Backup Tape Vaulting, but may not request the return of Media from Iron Mountain to the Customer's location.
B: Receive & Request Media - The employee may receive Media when returned to the Customer's location from Iron Mountain, and may request the return of Media (including Order Modifications and requests for change of return date previously assigned to Media stored at Iron Mountain), except for Standard Special or Critical Special requests.
C: Access Iron Mountain Facilities - The employee may visit an Iron Mountain facility but may not receive or request the return of Media.
D: Place Emergency and Special Requests - The employee may request the return of Media during a declared emergency, and may request the return of Media stored at Iron Mountain, including Standard Special or Critical Special requests.
E: Modify Authorizations, Etc. - The employee may create and modify other users' Authorization Levels, including security privileges; may request the return of Media, including Standard Special or Critical Special requests; may visit an Iron Mountain facility and authorize temporary access for another person; may change service frequency or location; may change service window; may request billing or contractual information; and may request service cancellation.
R: Receive Only - The employee may receive Media when returned to Customer's location from Iron Mountain and initiate search requests.
Each Customer account must have at least one individual for each of the authorization levels A, B and D. In addition, each Customer account must have at least two (2) E-level authorized employees. Levels can be modified by an E-Level employee at any time using SecureSync™.
In the event of a disaster, additional security procedures are put into place in order to protect critical information. Disaster Recovery Authorization Levels are designated in addition to the standard Authorization Levels and consist of the following:
Disaster recovery authorization levels
DR 1: The employee can confirm Items of Media to be included in the Disaster Recovery activity.
DR 2: The employee is authorized to revise Customer's Disaster Recovery documents.
DR 3: The employee is authorized to declare a Disaster.
DR 4: The employee is authorized to revise the employees assigned to various Disaster Recovery Authorization Levels.
Each Customer account must have at a minimum two (2) DR 4 level users at all times. Levels can be modified at any time by an employee having a DR 4 Authorization Level using SecureSync™.
Authorization number: A unique six-digit number assigned by Iron Mountain that is used by Customer employees to interact with Iron Mountain and request services. Each authorized employee has an authorization card bearing a unique Authorization Number.
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B
Backfile: The customer's existing medical image archive volume that is transferred to Iron Mountain's off-site archive.
Backupcare: BackupCare is a data protection service provided by Iron Mountain where a Transportation Service Specialist removes an ejected tape from a Customer drive according to Customer specifications and replaces it with a Customer recycled tape or with new tape as requested.
Backup tape vaulting: The service of storing individual Media Items or Containers at an offsite data protection facility. Fees for vaulting services are on a monthly basis and are based predominantly on the size, shape, volume and type of Media. Unless otherwise stated in the pricing schedule, all Containers used for vaulting are owned by Iron Mountain.
Billing cycle: A billing cycle is the period of time between billing statements. Billing may be in arrears or in advance depending on contractual agreements.
Business days: Business Days are Monday through Friday, excluding holidays and Weekend Days.
Business hours: Business Hours begin at 8:00 a.m. and end at 5:00 p.m. (local time) on Business Days. Transportation services may be completed outside of Business Hours; additional charges may apply.
Business week: A business week represents five (5) business days and can start on any day of the week, other than Saturday or Sunday.
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C
Cancellation fee: The charge assessed if the Agreement is terminated by Customer prior to its expiration date other than for cause; the Cancellation Fee, is equal to the average amount of the most recent six (6) months of invoices multiplied by the remaining months in the then-current term of the Agreement, and must be paid prior to Iron Mountain's return of stored Media to Customer.
Chain of custody: Iron Mountain's internal process management approach which continually tracks the movement of media from the customer site to our vehicles, from our vehicles in to our vaults, and back to the Customer as required. Chain of Custody is monitored through a combination of documented and auditable computer based and manual steps.
Closed container: A barcode-labeled Container that is received in an Iron Mountain facility under a program in which the Container is not opened while in Iron Mountain's custody except as specifically requested by Customer. The Container is ordinarily secured by a keyed lock provided by Iron Mountain, or another device chosen by Customer. Iron Mountain tracks the Container by its unique barcode, and is generally not aware of the contents.
Container(s): A metal or plastic device used to transport and/or store Media; Containers vary significantly in size, design and capacity. Please refer to the Container Categorization List for a listing of commonly used Containers grouped by size, not capacity. Containers not found on the List require Iron Mountain approval for use and storage of such containers will be quoted on an individual basis through assignment to one of the categories on the Container Categorization List, except those Containers larger than the X-Large category, which will be quoted separately.
Critical special: Emergency transportation service in which delivery or pickup of Media is scheduled to occur within three (3) hours of the Authorized Customer employees telephone notification: also refers to a Customer request for non-scheduled deliveries where the request is entered at a time such that Iron Mountain cannot consolidate the requested Items on an existing scheduled route and effect delivery within the desired schedule. A Critical Special is available only for Customer Locations within the local branch's Service Territory and is charged per Customer Location, per trip. The Critical Special charge is in addition to the Scheduled Service trip charge. When using Critical Special service frequently in lieu of Scheduled Service for transportation, Iron Mountain may recommend adding more days to the Customers Scheduled Service plan or may suggest transitioning to Dedicated Transportation service.
Customer location: A specific Customer physical facility where Iron Mountain makes a delivery or pickup of Items or performs other Media-related services.
Customer number: A unique account number (for the servicing branch) assigned by Iron Mountain to Customer. This number is required to request services from Iron Mountain and invoices will generate under this number after services are performed.
Custom reports: Customized, non-standard client reports. A Special Project Fee of $250 per person hour will be charged for the development of custom reports, with on-site services billed at a minimum of 8 hours per person.
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D
Data entry fee: For each Transportation Visit where a Customer sends open media offsite to Iron Mountain, the Customer is required to also electronically transmit an open media distribution list. For any account where this requirement is not met, this charge is assessed on a monthly basis.
Data ingestion fee: Upfront fee paid by Digital Record Center for Medical Images customers. When used in conjunction with a monthly storage pricing model, this fee enables a customer to lower their monthly storage rates. As a separate option, customers may elect to pay an upfront fee, on a one-time basis, for the storage of the study over the life of their contract.
Data shuttle: The process of moving large volumes of data from a customer site to Iron Mountain. Data is written to a storage node, through the on-site gateway device, and then moved off-site to Iron Mountain's data center. The data shuttle is connected to the storage grid and at that point the data on it is available again for retrieval by the customer's PACS. All data on the data shuttle storage nodes is encrypted and Iron Mountain has a chain of custody process for shipping the data from a customer site to Iron Mountain's data center.
Decommissioning: The process of compiling, extracting, and returning a customer's assets, the off-boarding of their implementation and the deletion and destruction of a customer's data, information and environment from Iron Mountain's systems. Decommissioning may include, but not be limited to the following activities: Shutting down any VPNs, removing any FTP sites, return of assets, turning off any standard and customer reporting, closing support accounts, terminating Web access, data clean up, asset destruction, database off-boarding, workflow clean up and contract, accounting and operations notifications.
Dedicated transportation: A service under which Media is transported by a dedicated vehicle directly to an Iron Mountain facility. The vehicle carries only the Customer's Media and does not make additional stops at other customer's facilities for pickups and deliveries. Dedicated Transportation is normally performed by a single Service Representative at a single location; however, vehicles may be staffed with two Service Representatives for Dedicated Transportation and/or additional pickup locations for the Customer may be incorporated for an additional premium.
Delayed equipment return Fee: Upon termination of service, the customer shall be responsible for packing, shipping and handling, and return of on-site gateway device and VPN appliance, if applicable, to Iron Mountain, at the customer's expense within two (2) business weeks.
Disaster recovery and long-term archiving service: A managed backup and archive service that provides both long-term storage and off-site disaster recovery for digital medical images. Customer's medical image studies shall be stored in two geographically diverse data centers, at least 500 miles apart. Customers shall have unlimited retrieval access to archived studies.
Disaster recovery response services fee: An emergency response fee is charged by Iron Mountain to recover and deliver a substantial volume of studies, through the delivery of a new on-site gateway device within 48 hours of a declared disaster. An Initial Emergency Recovery Fee of $10,000 is charged for the first two (2) terabytes of recovered data. An additional Recovery Services charge for time and materials will be applied for data restoration beyond two (2) terabytes.
Disaster recovery services (“DR services”): Services associated with disaster recovery related events or exercises that are custom-designed to meet unique Customer needs. An example would be delivery of back-up Media from an Iron Mountain facility to Customer's backup site to enable Customer to recover from an event that disabled one or more Customer data centers.
Disaster recovery service for medical images: A managed backup service that protects digital medical images off-site so they can be fully recovered in the event of a disaster. One copy of the medical image studies shall be stored in a secure Iron Mountain data center.
Disaster recovery storage fee: Monthly storage fee paid by customers of the Digital Record Center for Medial Images Disaster Recovery Service, based on either cumulative studies or gigabytes stored.
Disaster recovery testing: Performance of Disaster Recovery services during a test of Customer's Disaster Recovery program performed during a period when no disaster exists. Disaster Recovery Testing can be scheduled with or without advance notice to Iron Mountain. Services are billed based on the extent of Iron Mountain services required in connection with each test.
Discrepancy: The identification of an exception that has occurred. For example, the shipment of Items from Customer to Iron Mountain, in which the Media in a Container or the Container itself received at an Iron Mountain facility does not match the manual or electronic list of Items provided by the Customer. Iron Mountain personnel examine Containers for a Discrepancy when they are received at an Iron Mountain facility; except with respect to Closed Container programs. Iron Mountain will promptly report any Discrepancy to the Customer and will assist the Customer in resolving any Discrepancy.
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E
Electronic file: A file that is electronically sent to Iron Mountain from the Customer that indicates the Items sent to Iron Mountain by the Customer. An Electronic File may be transmitted electronically via SecureSync™.
Exchange: An activity provided as part of BackupCare whereby an Iron Mountain Service Representative removes and replaces a tape or other Media Item from a server or drive at the designated Customer's location. Exchange may also refer to the combined pick up and delivery of media.
Emergency delivery: A delivery that a Customer requires outside its normally scheduled service time. Emergency Deliveries may either be “Critical Special” or “Standard Special” as those terms are defined in this Glossary.
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F
Fuel surcharge: An additional charge imposed on Transportation Visits to adjust for changes in fuel prices. For additional detail, click here.
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G
Gigabyte: A unit of information or computer storage meaning exactly 1 billion bytes (10003 or 109) or approximately 1.07 billion bytes (10243 or 230). It is commonly abbreviated GB or Gbyte.
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H
Handling
Containers. Manual handling of Closed Containers or Transport Containers between an Iron Mountain facility and a Customer Location or within an Iron Mountain facility. Find out more about special transportation requests and charges here.
Individual Media Items. Manual handling of individually managed Media Items between an Iron Mountain facility and a Customer Location or within an Iron Mountain facility. Fees may be billed on a per-Item basis or at an hourly charge based on 200 Items handled per month. This service includes the verification, both inbound and outbound, of each Item against an electronic listing. Verification of manual listings may be assessed additional charges. Accounts handling fewer than 200 Items per month will be charged for one (1) hour of Media Management at the hourly rate found in the ”Media Management” section of Schedule A.
Holiday service premium: An additional charge for service provided on Holidays. If Customer's normal Scheduled Service day falls on a Holiday, Customer has the option of moving service to the prior or subsequent Business Day at no additional charge. Holidays will be published in advance to ensure Customers have time to plan accordingly.
Hour: An Hour is a unit of billing for certain services defined as “per hour”. Charges are calculated for the elapsed time required to perform the service.
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I
Implementation fee for medical image archiving: Includes pre-implementation planning, project management, installation of the appliance on the customer's premise, configuration of the on-site appliance, installation of the VPN appliance, if applicable, and on-site instruction how to use service and access Iron Mountain for support. The installation fee is not to exceed one day of on-site support. For on-site services beyond one day, the customer will be charged an additional professional services fee of $250 per person per hour, for a minimum of one day on-site work.
Ingestion: Transfer of customer data to Iron Mountain.
Ingestion data maintenance fee: Certain customers may have opted to pay an ingestion fee upon sending image studies to Iron Mountain instead of a monthly storage fee. In this case, a modest Ingestion Data Maintenance Fee will apply to maintain image studies in storage after the initial contract term has expired and a renewal agreement has been established.Item(s): An Item is a Container or individual piece of Media or Container that is serviced, transported or stored in an Iron Mountain facility.
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L
Labor: The time required to perform any service requested by Customer. Projects requiring Labor will be billed according to the Customer's Management Services charge outlined on its Schedule A, or Labor rates will be quoted for specific projects.
Late fee: An additional fee added to a current invoice when a past invoice have not been paid within your contractual net terms. Late Fees are calculated based on a percentage of the invoice total for all past due invoices. The Late Fee percentage is listed in your contract.
Library move: The service of moving Items from one location to another. This can include movement between Customer-designated locations and/or between Iron Mountain facilities.
Long-term media: Media stored at an Iron Mountain facility for historical purposes that is not actively rotated between Customer's site and the Iron Mountain facility, as Active Media would be.
Lost or damaged equipment fee: Fee charged for lost, stolen or damaged equipment.
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M
Metro zone service: An additional charge assessed on Transportation Visits at Customer Locations located in certain metropolitan areas. You can find the affected metropolitan areas, the additional charge applicable to each, and other information about special transportation requests and charges here. A complete list of the zip or postal codes included in the above metro markets can be found by clicking here.
Managed service: Outsourcing information technology functions, such as archiving and disaster recovery, is a cost effective, reliable alternative to building and maintaining physical facilities, hardware, software, maintenance expenses and on-site IT staff for small to medium-sized organizations.
Management services: Miscellaneous services requested by the Customer that are not described on Schedule A, including, but not limited to, Special Projects and Media labeling.
Management service fee: Monthly charge for services rendered by Iron Mountain for oversight and management functions performed on behalf of a customer.
Media: Materials that hold data in any form, including Disaster Recovery material (in limited volume), transparencies, hard, floppy and optical disks/drives, magnetic tape, server cabinets.
Mediacare: A service in which Customer ships its backup tapes including Closed Containers or Individually Slotted Media, directly to an Iron Mountain facility for protected storage utilizing a third-party carrier. Containers received at the Iron Mountain facility are kept closed (without examination or verification of Media inventory by Iron Mountain) and managed and stored until the Media is prepared for scheduled return to Customer. Two (2) Business Days prior to the designated date for return of the Media, Iron Mountain will ship the Media scheduled for return via Customer's chosen third-party delivery service.
Media Destruction Services - Standard Monthly Volume: The Media Destruction process involves the Media Destruction charge which includes a Handling charge for each item to be destroyed, and a destruction charge. The Media Destruction process involves retrieval, documentation, and destruction such that the material cannot be reconstructed. The standard destruction volume per month is 10,000 individual open Media items or 500 closed containers per Iron Mountain Market.
Megabyte: As a measure of computer processor storage and real and virtual memory, a megabyte (abbreviated MB) is 2 to the 20th power bytes, or 1,048,576 bytes in decimal notation. When used to describe disk storage capacity and transmission rates, a megabyte is 1,000,000 bytes in decimal notation.
Minimum Monthly Fee: The Minimum Monthly Fee represents the storage revenue based on 80% of the monthly storage volume and the pricing rates for the renewal term. In order to ensure sufficient notice the storage volume is established at the 3 month mark prior to the renewal term. The fee will only be applied if the billed storage volume falls below the 80% minimum volume threshold during the renewal term.
Modality: Mode of image capture. Includes various types of equipment or probes used to acquire images of the body. Examples include radiography, ultrasound, and magnetic resonance imaging.
Month-end cut-off: A specific date at the end of a month that triggers the conclusion of a given billing cycle and allows for prompt invoice processing. Services performed or Media added after the Month-End Cut-Off date will be billed in the subsequent month. Transportation services billed on or after the Month-End Cut-Off date will also be billed the subsequent month. Upon request, Iron Mountain will advise the Customer of future Month-End Cut-Off dates.
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N
Need by date: A date Customer enters into SecureSync designating the date when an Item of Media or a Closed Container is to be returned to the Customer Location. A Need By Date is assigned to Items or Containers by Customer as it prepares to send its Media to Iron Mountain for storage. The Need By Date automates the rotation of Items received and prompts Iron Mountain to return the Media to the Customer on the appropriate date. If Customer sends Media or Containers to Iron Mountain without entering a Need By Date, Iron Mountain will enter in an “indefinite” retention and wait until Customer requests the Media or Container to be returned. Need by Date is sometimes referred to as “Return Date”.
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O
Onboarding: Includes all necessary services for the delivery and testing of the gateway device, installation and configuration of the on-site appliance, installation of the VPN appliance, if applicable, and on-site instruction how to use service and access Iron Mountain for support. Iron Mountain will ship the customer a configured gateway device. Customer responsibilities include: Racking, powering and cabling; configuration of their telecommunications network; and any software modifications to the PACS to enable it to write to the gateway as an additional storage device. The customer will need to work with Iron Mountain to ensure that bandwidth is sized adequately.
On-site gateway device: Each new customer leases a local appliance (the gateway) from Iron Mountain that presents itself as a storage location to which the existing PACS application can send studies. The gateway serves two essential purposes. It stores a modest volume of recent studies (up to 2 TB) that can be accessed, but primarily the gateway is a cache to regulate the flow of studies being transmitted to from the customer's site to Iron Mountain's Data Bunker.
On-site high availability gateway cluster: An optional configuration which includes two gateway devices (servers) at the customer site. This configuration provides automatic failover capabilities to allow the standby gateway to function in place of the primary gateway.
On-site storage node: The storage node can be installed at a customer site to increase the amount of storage beyond what can be stored on a gateway node. A copy of any study stored in the storage node is also written to Iron Mountain's Data Bunker.
Open media: Customer Media that is slotted and tracked individually at an Iron Mountain facility. Each Item of Media is tracked to a specific slot location and usually has its own retention period, or Need By Date.
Out of service territory premium: A surcharge added to the Scheduled Service trip charge for each additional mile beyond the Service Territory of the Iron Mountain facility.
Overdue transport container fee: Transport containers are used for moving open media between a Customer's site and Iron Mountain. For any Customer with one or more scheduled trips per week, a transport container is considered to be overdue after being at the Customer's site for more than 15 calendar days. For any Customer with scheduled trips occurring less frequently than once per week (e.g., bi-weekly, monthly), a transport container is considered to be overdue after being at the Customer's site for more than 90 calendar days. This charge is assessed on a monthly basis for each overdue transport container. This fee is only applied in circumstances where a Customer is not already being invoiced a rental charge for a transport container.
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P
PACS migration: Service that transfers large volumes of historical medical image studies from a customer's existing PACS archive to a new PACS archive, which will then store the images in Iron Mountain's Digital Record Center for Medical Images archive. Image data is automatically converted from the legacy PACS proprietary format to a standard DICOM format prior to transferring the images to the new PACS archive. The new PACS archive will either store the images in DICOM format or convert them to their own proprietary format.
Permanent withdrawal: The act of processing a permanent withdrawal request includes the planning, preparation, execution, and completion of final services required to return a customer’s Items from Iron Mountain custody. Permanent withdrawal applies to Items that will not be returned to Iron Mountain for storage and will be returned to the customer or transferred to a designated third party. If the Items are to be destroyed by Iron Mountain the permanent withdrawal fee will not apply. Permanent withdrawal charges apply whenever Items are removed from Iron Mountain and will not be returned, regardless of whether the removal occurs during the contract term, at the end of the contract term, upon contract expiration, or as a result of contract termination, non-renewal, or otherwise.
The permanent withdrawal process involves a Permanent Withdrawal charge and a handling charge. Permanent Withdrawal processing involves scanning to confirm each Item is being changed to permanently withdrawn status, a Handling Charge and closing the order within the system. Permanent withdrawal processing requires dedicated operational and administrative effort beyond standard recurring services, including confirmation of media disposition and completion of all branch-level termination activities in the case of a termination. The maximum volume of slotted media and containers that Iron Mountain will transfer back to the customer (or the customer’s new vendor) is 10,000 open Media items or 500 containers per month, per Iron Mountain Market.
Any complementary or supplemental services requested in connection with permanent withdrawal, are subject to separate charges. Items not picked up within 30 days may be subject to additional charges, including but not limited to refiling, handling or storage-related fees.
Plastic media destruction: The act of physically destroying Media by Customer request only, which is considered any non-paper Media including, but not limited to, microfilm, microfiche, data tapes, x-rays and digital formats (CD/DVD).
Professional services fee: Fee for professional engagements, such as decommissioning.
Program pricing: Under this pricing methodology, a customer pays a monthly fee for a set volume of terabytes of storage to be used over the term of the contract. If the customer's storage exceeds the purchased number of terabytes, the customer will incur an overage charge calculated on either a per study or per gigabyte basis.
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R
Remote location: A Customer Location that is outside the Service Territory of an Iron Mountain facility.
Request: A Customer order for service. Multiple requests for service received at different times may result in multiple orders, even if services are provided to the same Customer Location if the Iron Mountain dispatcher is unable to combine the orders due to time, volume or type of service.
Re-run: A corrective service performed when an Iron Mountain error has been found by an Iron Mountain employee and an additional transportation trip to rectify the error is provided to the Customer at no charge.
Retention: The length of time Containers or Open Media is expected to remain at an Iron Mountain Facility. Retention is usually indicated by the Need By Date assigned to an Item.
Reverse data shuttle: The process of moving large volumes of data from Iron Mountain to a customer's site. Data is written to a storage node, through a secondary gateway device in the Iron Mountain data center and then moved off-site to the customer's data center. The data shuttle is connected to the private LAN with the on-site gateway device and at that point the data on it is available again for retrieval by the customer's PACS. All data on the data shuttle storage nodes is encrypted and Iron Mountain has a chain of custody process for shipping the data from Iron Mountain's data center to a customer site.
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S
Scheduled - same place/same floor: Scheduled Service where Customer has several account numbers all being serviced in the same room or on the same floor of a building during a single transportation visit. The first account to be serviced pays the regular contracted Scheduled Service transportation rate and the other accounts pay a lower transportation fee for Iron Mountain to pickup or deliver Media in the same room or on the same floor during a single visit.
Scheduled - same building/campus: Scheduled Service where Customer may have several account numbers all being serviced in the same building (but on different floors) or in another building on the same campus during a single transportation visit. The first account to be serviced pays the regular contracted Scheduled Service transportation rate and the other accounts pay a lower transportation fee for Iron Mountain to pickup or deliver Media on a different floor or at another campus building during a single visit.
Scheduled services: The service of picking up or delivering Items on a scheduled basis. Scheduled Service is generally performed by one Iron Mountain Service Representative. If pickups or deliveries require more than 20 minutes (including time related to volume of Items or Containers) to service on a regular, recurring basis, such Scheduled Service is subject to an additional charge based on the cost of Labor, which will be added to the Scheduled Service trip rate.
Securebase: Iron Mountain's proprietary Media management system used to track, locate, and retrieve a Customer's Media stored in an Iron Mountain facility.
Securesync: Iron Mountain's secure web interface that permits Customer to generate status and exception reports, manage administrative and authorization tasks, store disaster recovery plans and data restoration procedures online, and create retention profiles for both Open Media and Closed Containers that are being sent to Iron Mountain. Customer has a nonexclusive license to use SecureSync for inventory management purposes during the term of the Agreement, but not thereafter.
SecureSync compatible scanner: A barcode scanner manufactured by a third party that may be purchased from Iron Mountain to be used to scan tapes in and out of inventory or to conduct library audits.
Service location/servicing branch: Iron Mountain's secure facility that provides offsite storage of Customer's Media or Containers and is generally local to Customer's Location.
Service recovery fee: Fee paid by customers of the Digital Record Center for Medical Images Disaster Recovery service for access to and recovery of archived medical images.
Service representative: An Iron Mountain employee who provides transportation or Handling services.
Service territory: Generally, the territory surrounding an Iron Mountain Service Location within which transportation service will be provided without additional charges. The normal Service Territory is a 30 mile radius, one way (road miles), from a Service Location. For transportation beyond the Service Territory of an Iron Mountain Service Location, additional fees apply, and Dedicated Transportation may be required unless approved by Iron Mountain.
Service window: The designated time that Iron Mountain has agreed to perform pick-up and delivery services on Customer's Scheduled Service date.
Slotted media: Media items are placed in individual slots within storage racks or storage drawers designed to securely store each media type.
Special projects: Requested services provided to a Customer upon request, outside the scope of routine services; may include, without limitation, tape library moves, DR tests, and DR exercises. Special Projects are quoted by the project. Prices for transactional services listed on the Pricing Schedule may differ when they are part of a Special Project.
Special services: Pickup/Delivery services initiated to occur within a specific timeframe of request for service. Charges for Special Services are billed in addition to the Scheduled Service trip charge.
Standard special: A transportation service in which delivery or pickup is scheduled to occur within twenty-four (24) hours of the Customer's verified telephone notification. A Standard Special is available only for Customer locations within a Service Location's Service Territory and is charged per trip, per site and is in addition to the regularly scheduled trip charge. Routine use of the Standard Special service in lieu of Scheduled Service for transportation may require the use of Iron Mountain Dedicated Transportation.
Study retrievals: Access to and retrieval of archived medical image studies by the customer.
Study/study data: Includes medical images and metadata associated with the images.
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T
Temporary transport container: A Container that is owned by Iron Mountain and rented on a per diem basis to Customer in order to transport unusually large quantities of open Media to and from Customer's site.
Terabyte: A measurement term for data storage capacity. A terabyte (abbreviated TB) is defined as one trillion bytes (1,0004) or 1012 bytes.
Third party carrier: A non-Iron Mountain carrier/shipper that transports Media to and from Customer Locations.
Transactional reports: Periodic (monthly) reports on storage volumes, growth, and retrievals.
Transport container: A Container assigned to a Customer for use during transport of Slotted Media. The quantity supplied depends on the normal quantity of tapes moving each service day and a monthly rental charge is applicable.
Transportation visit: The act of servicing a specific Customer account for delivery or pickup of Media at a specific Customer Location.
Transportation charge: A Transportation Charge is the charge for service performed by an Iron Mountain employee and secured vehicle at a Customer designated location.
Travel expenses: If travel is required to implement the Digital Record Center for Medical Images Service, the customer will reimburse Iron Mountain for reasonable, out-of-pocket travel expenses, at cost.
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V
Virtual private network (VPN) appliance: A network device equipped with enhanced security features. In effect, the VPN appliance is a router that provides firewall protection, authorization, authentication and encryption for VPNs.
Vaccination surcharge: An additional charge imposed on a Transportation Visit when a customer requests service from a vaccinated-only (COVID) driver. Following the discontinuation of this service for non-paying customers on April 14, 2025, Iron Mountain will officially retire the Vaccination Surcharge and associated service for all remaining accounts effective April 1, 2026.
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W
Wait time: Wait Time is a charge assessed in the event that Customer causes delay of the Iron Mountain Transportation Service Representative in performing his or her tasks. Wait Time is charged based upon the Labor rates in Customer's Pricing Schedule. Delays can occur for various reasons, including a shipment not being properly prepared or inability to access elevators or building docks at Customer's Location. Billable Wait Time commences fifteen (15) minutes after the Service Representative has arrived at Customer's Location and ceases when the Service Representative can begin performing the service designated for the Transportation Visit.
Weekend days: A Transportation Visit outside of Business Days, on Saturday and Sunday.
Weighted average storage price per image study: The weighted average price exists to simplify pricing by providing a single price per study. It applies when customers send Iron Mountain imaging studies of materially different sizes as different modalities or study types. The weighted average is calculated by dividing the total number of studies by the total cost incurred.
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