Iron Mountain InSight DXP

Govern, streamline and unlock information in a secure, intelligent content platform
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InSight DXP overview

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Solution examples

Iron Mountain offers cross-industry and industry-specific solutions, including but not limited to:

InSight DXP Capabilities

Empower intelligent decision-making for digital and physical information throughout its lifecycle. Strengthen the records and information management capabilities lacking in your existing environment via pre-built connectors, workflows, document types, metadata, retention rules, and AI prompts. The platform utilises the latest advances in AI, including generative and agentic AI, to enable rapid document understanding and intelligent decision-making from unstructured data. Specialised AI agents quickly deliver relevant information and insights —including generated documents and visuals—from natural language queries across all data, with easy sharing of insights and information directly with stakeholders.

Awards and recognition

Mass Leadership Council Award
Mass Technology Leadership Council award - Iron Mountain ranked #1 in Tech Top 50’s AI Implementation category
Iron Mountain being a finalist in the Shared Services and Outsourcing Network’s “Technology of the Year” Award!
Iron Mountain named runner-up for the Shared Services and Outsourcing Network’s “Technology of the Year” Award!
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InSight IDP named a Disruptor in the 2024 InfoSource Global Capture & IDP Vendor Matrix
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InSight IDP listed as a Fast Mover in Challenger group in GigaOm's Radar for Intelligent Document Processing report published in Q4 2024
BPS top 10 top 50 2025
Ranked #9 in Everest Group Business Process Services Global Top 50
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Iron Mountain was listed under Digital Experience Platform Provider Example in Gartner’s Power of Process, AI, & Data Orchestrators

Why choose Iron Mountain

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Improved efficiency and interoperability:

InSight customers spend 40% less time finding and retrieving information and a 55% improvement in cataloguing and understanding of documents.
Source: The Total Economic Impact™ Of Iron Mountain InSight, a commission study conducted by Forrester Consulting, September 2023

Unified physical & digital content management:

Get a unified view of your digital and physical information by managing it consistently in a centralised platform. Connect information across multiple sources through integrations across multiple sources through integrations with your key business processes and systems.
Source: Internal testing January 17, 2025 for InSight IDP accuracy rates

Innovative technology:

The platform utilises the latest advances in AI, including generative and agentic AI, to enable rapid document understanding and intelligent decision making from unstructured data. InSight IDP has a >97% extraction accuracy with human-in-the-loop.
Data First: The Critical Foundation for Your GenAI Launchpad
Data centers twin infrastructure impacts of generative AI

Global scale and footprint:

We bring over 20 years of experience in document scanning in our highly secure, efficient and extensive digitisation network of 141 imaging sites across 45 countries, scanning 2.6 billion images annually.

Effective information governance:

Systematically apply retention and data privacy policies so you can manage and enforce obligations for relevant content. Minimise risk of data exposure by using AI technology to automatically detect and obscure personally identifiable information. Enhance data awareness and streamline business processes by running data discovery analyses with Information Governance services to eliminate redundant, obsolete, and trivial (ROT) data. InSight customers spend 25% less time on audits.
Source: The Total Economic Impact™ Of Iron Mountain InSight, a commission study conducted by Forrester Consulting, September 2023

Customer satisfaction:

Ranked #1 for customer satisfaction in the latest Management Top 250 ranking (January 2025) - Wall Street Journal
Iron Mountain customers

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What do InSight DXP customers list as their top satisfaction drivers?

  • 56%
    Better decision making through analysis of unstructured content
  • 52%
    Improved contextual access to documents and metadata in business applications
  • 48%
    Improved efficiency through automated document workflows

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Digital transformation is daunting, but critical

    Customer success stories

    A large Midwest healthcare provider powers the best possible patient care with Digital Pathology

    A large Midwest healthcare provider powers the best possible patient care with Digital Pathology

    Digitising slide images for pathology accelerates patient care and provides revenue growth opportunities. Monetising slides can fund more research, further enhancing patient care
    Hoogste scores voor operationele continuiteit

    HM Courts and Tribunals Service (HMCTS) delivers easy-to-use will and probate search service

    UK government agency HMCTS uses InSight to read, process, and sort wills, improving the experience for users of its online will search‐and‐order website.

    MEDAS digitises paper-heavy workflows for improved efficiency and greener business

    Make business totally trackable, faster and more accurate and secure - while simplifying compliance with a large evolving regulation set
    Iron Mountain InSight Improves Financial Services Organizations’ Information Management For Operational Efficiencies, Cost Savings, And Business Benefits

    Iron Mountain InSight for financial services

    “The number one value of InSight is efficiency. It’s a secure system that allows our employees to look at a customer and get all associated documents for that account in one place. The documents created by multiple systems are tied into one master system,” COO, financial services.
    Iron Mountain InSight improves Life Sciences Companies' information management for operational efficiencies, cost savings, and business benefits

    Iron Mountain InSight for life sciences

    “InSight makes us better researchers. We’re pulling in data, adding depth and breadth to the projects and everything else that we’re working on collaboratively. ... That’s very valuable to us as an organisation,” Senior director of IT operations, life sciences.
    Iron Mountain InSight improves Healthcare organizations' information management for operational efficiencies, cost savings, and business benefits

    Iron Mountain InSight for healthcare

    “InSight makes it easy to find data. It’s faster and accurate information for the right users. There’s definitely cost savings. There’s definitely the return on investment. I don’t think that we can live without this now. It’s not just a nice to have, it’s a must have,” CIO, healthcare.
    Digitization is the key to efficiency

    Purdue Federal Credit Union implements a comprehensive records retention programme

    Iron Mountain Information Governance Advisory Services worked with the Purdue Federal team to create a retention schedule, automate the rules through Policy Centre, and integrate with their content management system.
    The steep cost of unstructured, disparate pension documents

    The steep cost of unstructured, disparate pension documents

    Forrester Consulting interviewed InSight customers across industries, created a composite organisation, financial model, and case study. Findings include nearly three times return on investment.
    5 International Pharma Companies Adopt Policy Center | Pills

    Five pharma companies improve global operations and reduce cost

    Five pharma companies adopt Policy Centre for global information management, transforming their siloed records management practices.

    Iron Mountain InSight for government

    “The time to complete FOIA requests translates to a cost for us. They can take a tremendous amount of time. InSight has definitely helped speed up the whole process,” CIO, government.
    Digitizing the mortgage mailroom - Laptop and digital envelopes

    Digitising the mortgage mailroom

    A leading mortgage lender used InSight to classify, extract data, and apply policy to more than 250 document types, resulting in 25% cost reduction and 30% customer increase.

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