Digital & AI readiness solutions for the public sector

Standard OCR (Optical Character Recognition) often fails on complex or handwritten documents, forcing staff into slow, manual review cycles. Iron Mountain’s IDP technology uses advanced machine learning models trained on diverse document layouts to automatically isolate, extract, and identify key data fields from handwritten documents, poor-quality scans, PDFs, and non-standard formats. Our IDP applies intelligent metadata tagging so your system understands what the document is and how to route it correctly. The IDP system learns from exceptions handled through human-in-the-loop validation, constantly improving accuracy and scaling output. Our IDP is proven to increase civil record processing output by 200%.

Modernization doesn’t force your agency to pause public services. Our process is engineered to run in the background and on live, active archives to minimize the burden on your staff. Records can be queued for digitization based on existing workflow requirements, and records that require retrieval during the digitization process can be fast-tracked with our Image on Demand solution, delivered digitally within hours. Iron Mountain will turn public sector paper into actionable information while ensuring day-to-day citizen services remain uninterrupted.

Investing in digital modernization must yield clear, measurable improvement in citizen satisfaction, compliance, and productivity. Across various levels of government, our solutions deliver immediate, tangible outcomes:

• 40% faster access to critical information by converting paper archives into digital assets.
• 25% shorter audit times thanks to digitally-indexed files with complete metadata and permissions-based workflow trails.
• 200% increase in records-based outputs, allowing for the rapid clearing of multi-month backlogs.