InSight DXP overview

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InSight DXP Capabilities

Empower intelligent decision-making for digital and physical information throughout its lifecycle. Strengthen the records and information management capabilities lacking in your existing environment via pre-built connectors, workflows, document types, metadata, retention rules, and AI prompts. The platform utilises the latest advances in AI, including generative and agentic AI, to enable rapid document understanding and intelligent decision-making from unstructured data. Specialised AI agents quickly deliver relevant information and insights —including generated documents and visuals—from natural language queries across all data, with easy sharing of insights and information directly with stakeholders.

Awards and recognition

Mass Leadership Council Award
Mass Technology Leadership Council award - Iron Mountain ranked #1 in Tech Top 50’s AI Implementation category
Iron Mountain being a finalist in the Shared Services and Outsourcing Network’s “Technology of the Year” Award!
Iron Mountain named runner-up for the Shared Services and Outsourcing Network’s “Technology of the Year” Award!
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InSight IDP named a Disruptor in the 2024 InfoSource Global Capture & IDP Vendor Matrix
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InSight IDP listed as a Fast Mover in Challenger group in GigaOm's Radar for Intelligent Document Processing report published in Q4 2024
BPS top 10 top 50 2025
Ranked #9 in Everest Group Business Process Services Global Top 50
Artificial intelligence person typing concept
Iron Mountain was listed under Digital Experience Platform Provider Example in Gartner’s Power of Process, AI, & Data Orchestrators

Why choose Iron Mountain

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Improved efficiency and interoperability:

InSight customers spend 40% less time finding and retrieving information and a 55% improvement in cataloguing and understanding of documents.
Source: The Total Economic Impact™ Of Iron Mountain InSight, a commission study conducted by Forrester Consulting, September 2023

Unified physical & digital content management:

Get a unified view of your digital and physical information by managing it consistently in a centralised platform. Connect information across multiple sources through integrations across multiple sources through integrations with your key business processes and systems.
Source: Internal testing January 17, 2025 for InSight IDP accuracy rates

Innovative technology:

The platform utilises the latest advances in AI, including generative and agentic AI, to enable rapid document understanding and intelligent decision making from unstructured data. InSight IDP has a >97% extraction accuracy with human-in-the-loop.
Data First: The Critical Foundation for Your GenAI Launchpad
Data centers twin infrastructure impacts of generative AI

Global scale and footprint:

We bring over 20 years of experience in document scanning in our highly secure, efficient and extensive digitisation network of 141 imaging sites across 45 countries, scanning 2.6 billion images annually.

Effective information governance:

Systematically apply retention and data privacy policies so you can manage and enforce obligations for relevant content. Minimise risk of data exposure by using AI technology to automatically detect and obscure personally identifiable information. Enhance data awareness and streamline business processes by running data discovery analyses with Information Governance services to eliminate redundant, obsolete, and trivial (ROT) data. InSight customers spend 25% less time on audits.
Source: The Total Economic Impact™ Of Iron Mountain InSight, a commission study conducted by Forrester Consulting, September 2023

Customer satisfaction:

Ranked #1 for customer satisfaction in the latest Management Top 250 ranking (January 2025) - Wall Street Journal
Iron Mountain customers

What do InSight DXP customers list as their top satisfaction drivers?

  • 56%
    Better decision making through analysis of unstructured content
  • 52%
    Improved contextual access to documents and metadata in business applications
  • 48%
    Improved efficiency through automated document workflows

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Digital transformation is daunting, but critical

  • 90%

    of organisations say it’s challenging to make data available in a consistent format

    IDG
  • 94%

    of annual compliance costs come from the labour-intensity of document and data management

    NBER
  • 90%

    of workers say automation solutions increase their productivity

    Harvard Business Review

Customer success stories

Hoogste scores voor operationele continuiteit

HM Courts and Tribunals Service (HMCTS) delivers easy-to-use will and probate search service

UK government agency HMCTS uses InSight to read, process, and sort wills, improving the experience for users of its online will search‐and‐order website.
Iron Mountain InSight Improves Financial Services Organizations’ Information Management For Operational Efficiencies, Cost Savings, And Business Benefits

Iron Mountain InSight for financial services

“The number one value of InSight is efficiency. It’s a secure system that allows our employees to look at a customer and get all associated documents for that account in one place. The documents created by multiple systems are tied into one master system,” COO, financial services.
Iron Mountain InSight improves Life Sciences Companies' information management for operational efficiencies, cost savings, and business benefits

Iron Mountain InSight for life sciences

“InSight makes us better researchers. We’re pulling in data, adding depth and breadth to the projects and everything else that we’re working on collaboratively. ... That’s very valuable to us as an organisation,” Senior director of IT operations, life sciences.
Iron Mountain InSight improves Healthcare organizations' information management for operational efficiencies, cost savings, and business benefits

Iron Mountain InSight for healthcare

“InSight makes it easy to find data. It’s faster and accurate information for the right users. There’s definitely cost savings. There’s definitely the return on investment. I don’t think that we can live without this now. It’s not just a nice to have, it’s a must have,” CIO, healthcare.
Digitization is the key to efficiency

Purdue Federal Credit Union implements a comprehensive records retention programme

Iron Mountain Information Governance Advisory Services worked with the Purdue Federal team to create a retention schedule, automate the rules through Policy Centre, and integrate with their content management system.
The steep cost of unstructured, disparate pension documents

The steep cost of unstructured, disparate pension documents

Forrester Consulting interviewed InSight customers across industries, created a composite organisation, financial model, and case study. Findings include nearly three times return on investment.
5 International Pharma Companies Adopt Policy Center | Pills

Five pharma companies improve global operations and reduce cost

Five pharma companies adopt Policy Centre for global information management, transforming their siloed records management practices.

Iron Mountain InSight for government

“The time to complete FOIA requests translates to a cost for us. They can take a tremendous amount of time. InSight has definitely helped speed up the whole process,” CIO, government.
evolving digitally with hr automation

Large retailer streamlines Human Resources operations

After using our Human Resources (HR) solution this retailer reduced their financial losses due to labour lawsuits by 30%, and their HR document lifecycle went from 90 to less than 10 days.
Claims processing made simple with digital mailroom - Digital datas on the laptop screen.

Claims processing made simple with digital mailroom

A top US insurance provider classified and sorted over one million files and stored three terabytes of data, saving millions of dollars to streamline its entire claims processing service offering.
Digitizing the mortgage mailroom - Laptop and digital envelopes

Digitising the mortgage mailroom

A leading mortgage lender used InSight to classify, extract data, and apply policy to more than 250 document types, resulting in 25% cost reduction and 30% customer increase.

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