Trust centre

Native AI orchestration

While many platforms add AI as an afterthought, InSight DXP is built with AI as its native core.

• Integrated governance tools: We help elevate AI from "experimental" to "enterprise-ready" by embedding real-time guardrails directly into the system. These protections align AI interactions with your internal policies and business logic from the start.
• Model neutrality: Our model-agnostic approach allows you to use the best AI tools for your specific needs, giving you the freedom to leverage latest innovations without provider lock-in.
• Your data, your context: We ground AI in your specific business rules, routing queries through advanced permission frameworks to strictly limit data access to authorised users. By continuously learning your operations, the system refines its accuracy with every interaction, delivering precise results that reflect how your business actually works.

Responsible AI & governance

Harness the power of agentic AI and large language models (LLMs) without compromising your proprietary information.

• Data privacy through localised training Your proprietary data belongs to you alone. We follow a strict localised training policy, meaning your information is utilised exclusively for your specific model training and validation. Customer data is partitioned so it is not shared or used to train models for another organisation, keeping your competitive advantage secure.
• Verified reliability with human oversight Automated efficiency is backed by human expertise. Our exception-based human-in-the-loop (HITL) review process connects prediction results with subject matter experts who check and validate outputs. This layer of human accountability provides the oversight needed to meet compliance demands in highly regulated sectors.
• Contextual accuracy via RAG To help keep answers accurate and tightly controlled, our platform applies retrieval augmented generation (RAG). Instead of relying on generalised knowledge, the AI retrieves information directly from your specific document repository, delivering highly relevant responses grounded in your business context.
• Complete visibility with model prediction tracing Demystify AI decisions. InSight DXP connects model predictions directly back to your original document resources. We maintain these traces in secure audit logs, providing an audit trail for auditing and transparency.

Our security commitment

We protect your data through a rigorous framework aligned with the National Institute of Standards and Technology Cybersecurity Framework (CSF) that covers the information lifecycle stages. Unlike solutions that only focus on data while it sits in a database, our multi-layered security helps safeguard your information from the ingestion and processing to long-term storage. To verify the strength of these defenses, our controls are regularly validated through independent, third-party penetration testing. We manage this complete lifecycle of protection so you can focus entirely on your business.

• Continuous, proactive protection We work to keep your operations uninterrupted thanks to real-time system monitoring, container scanning, and advanced application testing—including automated secrets scanning and static and dynamic application security testing. Built on highly available, multi-region cloud infrastructure with redundant architecture across independent Availability Zones, the platform is designed for optimal uptime and disaster recovery. Backed by our dedicated cyber incident and response team (CIRT), we actively identify and remediate risks before they can impact you.
• Strict access control & governance You maintain command over your data. Mandatory multi-factor authentication, granular role-based permissions, and strict adherence to the principle of least privilege help protect your sensitive information, allowing access only to authorised processes and eyes.
• Enterprise-grade encryption & privacy Your data privacy is non-negotiable. Whether your data is stored or moving across the network, it is shielded using Federal Information Processing Standards (FIPS) validated encryption (such as advanced encryption standard 256-bit or higher). Furthermore, you retain discretion over your data, with built-in regional controls to help satisfy your specific data residency requirements.

Government-grade protection

Built for the rigorous demands of the public sector, InSight DXP provides a hardened security architecture that protects sensitive government workloads across all levels. The platform pairs top-tier risk mitigation with verified digital accessibility, maintaining alignment with strict public sector operational standards.

Security and risk management

• FedRAMP High ATO: Authorised to manage the nation’s most sensitive, unclassified data in federal environments.
• FedRAMP Moderate: Existing authorisation for compliant cloud-based data processing.
• StateRAMP Ready: A verified ecosystem tailored to strict state and local risk-management benchmarks.

Accessibility and inclusivity

• Section 508 Compliance & VPAT: InSight DXP aligns with federal digital accessibility mandates. The platform is engineered to meet Section 508 criteria, and we maintain an up-to-date Voluntary Product Accessibility Template (VPAT) to document our adherence to these standards.

Data tenancy & regional sovereignty

Choose the architecture and cloud provider that align with your specific regulatory requirements.

• Multi-cloud freedom: InSight DXP supports hosting on major cloud providers (AWS, GCP, Azure) across global markets, addressing provider lock-in concerns.
• Multi-tenant: Delivers cost efficiency while keeping data isolated in separate collections and storage partitions.
• Single-tenant: For the most stringent requirements, we provide a fully isolated environment with dedicated compute, storage, and networking.