How it Works - Customer Support

Customer information centre

If you are curious about how a service works, you can explore below to see links, FAQs, glossary terms, and other helpful resources.

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Since 1951, Iron Mountain has helped thousands of companies to store, manage, and protect their important business records. We offer services to meet a wide range of needs, from offsite storage to comprehensive, compliant records management programs. Our secure facilities, system-driven workflow, and records management portal - RequestWeb - ensure your records are well protected off premises, yet easily accessible when you need them.

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Managing your service is easy with RequestWeb, our online hub! Place orders, run activity reports, access your inventory data and more — right at your fingertips and available 24/7! With the RequestWeb, you can also enter transmittal data for boxes and files, track recently placed orders and add and maintain users. Already a RequestWeb user, click the link on the left to explore your options. For more information, or to sign up for RequestWeb access, contact us at imhk_cs@ironmountain.com or 852.2331.8000 and we’ll be happy to help!

Customer information centre

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Customer Resources

Contractual information

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Customer Resources

Contractual information