A digital graph with numbers and dollar notes in the background shows the complexity of managing financial records and how Iron Mountain’s digital transformation solutions, including AI in finance, can assist in the financial services industry.

Financial data and records management services

With decades of experience partnering with financial institutions of diverse scope and size, we understand the challenges you may be facing.

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How we can help you tackle the common challenges you face in the financial service industry

What if I face inconsistencies in customer experience?

In today’s market, customers have the tools they need to easily compare financial institutions and switch banks, insurance companies, or mortgage lenders. Without an exceptional customer experience, retaining them can be challenging.
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Our services are structured to support both your financial institution and the entire lifecycle of a customer’s journey. From initial consultation to long-term engagement, we partner with you and leverage AI in finance to enhance personalisation and digitalisation. We focus on managing financial records and providing secure financial services data storage solutions to enhance responsiveness to data requests.

Compliance

Controlling costs is an inevitable, ever-present challenge in the financial services industry, and those costs can add up quickly. But why should you have to compromise between providing outstanding customer service and maintaining your financial performance?
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Our technologies provide a way for you to cut costs without sacrificing service quality. Standardisation and digitisation can maximise process productivity, whileadvancements in artificial intelligence (AI) in finance allow fast and accurate intelligent document processing. Additionally, our secure offsite financial data storage solutions can significantly reduce office real estate expenses, further contributing to your savings.

Document security

In one of the most highly regulated industries, financial services organisations face strict compliance and regulatory standards. This requires a well-structured financial records and information management program, which in turn takes more time, budget, and resources.
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These regulations are in place to reduce the risk of security and privacy breaches, meet specific legal requirements, and improve business continuity in the case of business disruption. With over 70 years of experience in the areas of compliance, governance, and regulation, Iron Mountain providesthe tools to protect and maximisethe potential of your information.
  • 75
    We’ve spent close to seven decades partnering with financial services customers
  • 2,500

    Of top financial services institutions choose us

    (International Banker)

  • 46/50
    We work with 46 of the top 50 US banks
  • 90%+
    Of financial services firms rely on our valuable solutions to help run their businesses

We make it easy to get started.

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Frequently asked questions

We’ve got your back with answers to some of our frequently asked financial services questions.

I thought Iron Mountain was just a shredding and storage company. Are there other areas of expertise you can offer my organisation?
Yes. Iron Mountain can help your financial services organisation protect, unlock, and extend the value of your information and assets, whatever they are, wherever they are, and however they’re stored. Our goal is to help bridge the gap between paper, digital, media, and physical through secure workflows and business processes, in a manner that is environmentally responsible. Whether your goal is digital transformation, data and IT security, optimising your workplace and workspace, or sustainability (ESG), our team is ready to partner and help you design and execute the desired future state of your organisation. 
Being in the financial services industry, how does digital transformation apply to my organisation?

Iron Mountain works with more than 90% of Fortune 1000 companies, including many that are financial organisations. Although digital transformation may look different for each organisation (i.e. small to midsize bank, commercial bank, credit union, mortgagor, lender, asset management firm, insurance company, etc.), most struggle to marry old with the new—combining legacy customer data stored on tapes or paper with new transactional data. Our goal is to help you overcome business challenges and improve productivity and efficiency through workflow automation, governance, and digitisation of information. Some common themes may be:

  • Unlocking the value of paper-based customer information through digitisation
  • Mitigating compliance throughout the lifecycle of your customer data and digital records
  • Creating and automating workflows for efficient use and access
  • Enabling paperless and digital back offices
How does Iron Mountain support financial services organisations with data and IT security?
Our Iron Mountain team can partner with your organisation to create an enterprise-wide strategy that can lower risk exposure across your IT assets, personal devices, sensitive files, and records and maximise your use of data centers. We specialise in working with financial organisations that require a secured process and provide dual custody throughout the handling of your IT assets. Our customers trust us with assets from bank branches, insurance offices, bank operational centers, mortgage processing locations, and more.
Our financial organisation needs help adapting our workplace to the rapidly changing hybrid workforce requirement. Is Iron Mountain able to assist?

Yes. In fact natural disasters, mergers and acquisitions, reduction of physical footprint (branch closures, operational centers downsizing, office relocations, and consolidations), increased remote workers, and staffing impacts may increase the need to reassess your existing business model. Our team can help determine the overall outcome of these impacts and create a plan to help you:

  • Clean up physical office space/real estate
  • Clean up legacy records
  • Reduce/eliminate paper and other physical media
  • Navigate a dynamic supply chain environment
  • Discuss a combined strategy that may include data and IT security and digital transformation solutions for the most optimal outcome 
What do you mean by sustainability and environmental, social, and corporate governance (ESG) for our financial services organisation?

At Iron Mountain, we partner with our customers in a manner that is environmentally responsible and focus on reducing our use of fossil fuels through more sustainable practices. Our team of experts can assist your organisation with claiming renewable energy credits (RECs) for use towards your net-zero goals. We also offer solutions that can help your financial company:

  • Create and achieve nature-positive goals; achieve net-zero pledges
  • Provide accurate and timely reporting on ESG initiatives to stakeholders and regulators
  • Select vendors that align with (or help you achieve) your commitments
  • Enable a circular economy
How can I securely dispose of expired IT assets from my bank or financial institution?
Our secure IT asset disposition (ITAD) services can do just that. For example, one small regional bank we've worked with needed to safely and securely dispose of IT assets across five branches and a datacenter in order to begin a massive upgrade to its backend and customer-facing technologies. Here's how our solutions saved this particular bank in terms of data security, cost, and risk.

We're here to help.