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Call us: 852 2331 8000
What is iBPM?
Intelligent Business Process Management (iBPM) includes outsourcing business functions, improving processes, and using advanced technologies to reduce costs and turnaround times while efficiently accelerating throughput.
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We help you…
Our deep document management expertise transforms your document-driven processes
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The Iron Mountain iBPM advantage
Leveraging our longstanding document-centric expertise and holistic managed service, our capabilities include:
Domain, industry, compliance, and security expertise
- Over 75 years of working with Fortune 1000 companies who trust our document and data-centric expertise as we manage billions of assets - storing and protecting what matters most to them
- Over 65 years of working in the banking, financial services, and insurance industry, creating industry proficiency
- We maintain a robust regulatory compliance program that includes monitoring regulatory changes and routinely updating policies and procedures to align with technology, business, and legal requirements.
- We employ strong security measures, including access controls, automated audit reporting, and integrated monitoring tools. We conduct regular risk assessments and leverage independent audits to continuously strengthen our security posture.
Dedicated/optimised resources
- Leverage our trained staff, rebadge your staff, or offshore, giving you a scalable workforce from our global centres of excellence (COE)
- We solve our customer’s toughest challenges by conducting a business assessment, redesign, and transformation of your document-centric data processes, considering labor transitions, and optimising your infrastructure - all supported by analytics
- You benefit from our detailed and proven multi-country implementation experience acquired from working with our iBPM global financial services clients
Advanced technologies
- Utilise the full value of technology supporting your digital transformation, minimising upfront costs and long ROI horizons
- We incorporate intelligent automation to reduce errors, speed processing, and improve efficiency, including - Intelligent Document Processing, predefined workflows based on business rules, data reconciliation, and Robotic Process Automation for continuous innovation
Global real estate/scale
- Our reach is global, with over 240,000 customers spanning the globe in 60 countries, supported by 27,000 employees
- Utilise our centres of excellence (COE) - Ingesting, digitising, classifying, indexing, routing, process executing, data enriching, and digital delivery - a holistic approach including people, process, and technology
- We scale based on your needs - we operate 141 imaging sites with 28 designated as imaging supercentres across 45 countries, scanning over 2.4 billion images annually
Transportation/storage
- Your mail and packages are routed to Iron Mountain, starting the digital transformation in our centres of excellence (COE) facilities - with our staff or rebadging your staff
- We securely transport with a fleet of 4500 vehicles and store both your physical and digital assets using patented protection technology with auditable real-time telematics and chain-of-custody controls
- Store only what you need at our secure facilities armed with advanced fire suppression controls, intrusion detection, and strictly enforced entry/exit procedures - or we’ll securely shred what is not needed, supporting your compliance guidelines
Managed services - clear business benefits
Streamline your document-intensive processes. We help you:
Customer success stories
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