Digital Mail

Mailroom modernisation: evolve with your organisation's needs

For businesses, paper-based correspondence has always been predominant and reliable. Like clockwork, mail comes in and mail goes out. But all that incoming documentation needs timely and efficient distribution, acknowledgement, and action.

Traditional mailroom

Physical manual processes

The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute.

This can result in

Traditional mailroom

• Delayed employee productivity to sort and deliver mail to the right person across departments
• Poor customer experience
• Potential compliance and regulatory ramifications
• Loss of sensitive information
• Greater challenges supporting a remote workforce

Digital mailroom

Digitised mail and routing

Digital mailrooms work through intelligent document processing (IDP).

Which includes

Digital mailroom

• Scanning and digitisation of physical mail for web and mobile access
• Extraction of metadata for efficient search
• Validation and review
• Classification with AI/ML
• User access rules and routing
• Audit tracking for improved compliance