Intelligent Document Processing and Workflow Automation solutions

Digital Mail

It’s time to address your mail. Never open another envelope.

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How it works
Security and compliance
Benefits
Success stories

Streamline mail operations and connect data digitally across organisational silos

We know that leaders like you try to remove—or at least reduce—paper-based information from business processes. But it’s impossible to remove paper from your workplace when paper-based mail keeps coming and continues to be a core part of your operational processes.

Access to paper-based mail is an even bigger challenge when you have a distributed workforce that needs secure timely access to their mail regardless of their location.

What is a digital mailroom?

Iron Mountain Digital Mail solution is a software as a service (SaaS) offering that enables you to enhance operational efficiency by digitising physical mail to provide secure access and retrieval for your employees, automating document-centric processes, and connecting your data across platforms.

Traditional mailrooms rely on manual systems and processes that are labor intensive and prone to human error. As organisations consider downsizing and/or optimising real estate space, they need to streamline operations and connect data across business silos. Iron Mountain can help.

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Digitise, automate and integrate your mail workflows with Iron Mountain Digital Mail

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Take a closer look at digital mailroom for government

Related services:

Our public sector solution

Digitise your information, automate your workflows, reduce costs while improving services

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60–70%
Of labor is spent on mail sorting.

Source: Mailing Systems Technology magazine
75%
Of organisations report issues with getting the right information to the right person.

Source: AIIM report, Implementing a Digital Workforce

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Transform your mailroom with security and compliance

Rest easy; your information is safe with us.

We take security seriously. That’s why 95% of Fortune 1000 companies trust Iron Mountain with their critical and sensitive records. We’ve been securing sensitive data for more than 75 years, and provide services across a wide range of industries in more than 60 countries.

From picking up your rerouted paper mail in our secure trucks for digitisation at our scanning centers, to auto-routing your mail to intended recipients, and disposing of your paper mail in the manner you request (securely storing, shredding, or returning mail to you), your documents are secure with Iron Mountain.

That’s because they’re digitally stored in Iron Mountain InSight®, an information management and content services platform that leverages the National Institute of Standards and Technology (NIST) Cyber Security Framework (CSF) as our enterprise security framework. Iron Mountain InSight^® complies with industry standards including (but not limited to):

HIPAA
FedRAMP/FISMA
GDPR
Soc 2 Type II
ISO27001

Learn more

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With Digital Mail you’ll be able to:

Customer success stories

Mailroom modernisation: evolve with your organisation's needs

For businesses, paper-based correspondence has always been predominant and reliable. Like clockwork, mail comes in and mail goes out. But all that incoming documentation needs timely and efficient distribution, acknowledgement, and action.

Traditional mailroom

Physical manual processes

The traditional mailroom is the entry point for large volumes of inbound physical mail that requires back-office operations to sort and distribute.

This can result in

Traditional mailroom

Delayed employee productivity to sort and deliver mail to the right person across departments
Poor customer experience
Potential compliance and regulatory ramifications
Loss of sensitive information
Greater challenges supporting a remote workforce

Digital mailroom

Digitised mail and routing

Digital mailrooms work through intelligent document processing (IDP).

Which includes

Digital mailroom

Scanning and digitisation of physical mail for web and mobile access
Extraction of metadata for efficient search
Validation and review
Classification with AI/ML
User access rules and routing
Audit tracking for improved compliance

Intelligent mailroom

Automated mail processing, metadata extraction, and workflows

Intelligent mailrooms offer all the benefits of a digital mailroom through a content services platform (CSP).

Which includes

Intelligent mailroom

Content management
Information governance
Intelligent metadata extraction and enrichment
Search and retrieve functionality
Collaboration
Workflow automation
Federated multi-repository
Optical character recognition (OCR) capabilities

Digital Mail

InSight DXP overview

Streamline mail operations and connect data digitally across organisational silos

What is a digital mailroom?

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Related services:

Our public sector solution

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Transform your mailroom with security and compliance

Rest easy; your information is safe with us.

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With Digital Mail you’ll be able to:

Customer success stories

Mailroom modernisation: evolve with your organisation's needs

Traditional mailroom

Traditional mailroom

Digital mailroom

Digital mailroom

Intelligent mailroom

Intelligent mailroom

We make it easy to get started.

Thank you for reaching out

We're here to help.

Streamline mail operations and connect data digitally across organisational silos

What is a digital mailroom?

Related services:

Our public sector solution

Transform your mailroom with security and compliance

Rest easy; your information is safe with us.