Customer information centre

If you are curious about how a service works, you can explore below to see links, FAQs, glossary terms, and other helpful resources.

Iron Mountain is committed to ease your access to the information you need while interacting with us and requesting for our services. Our Customer Information center is your reference to helpful resources and FAQs. Refer to the sections below to explore these resources.

Online Platform “O’Neil Order”

O’Neil Order is our customer facing online platform which allows access to order submission and tracking, managing your own records and visibility over your inventory with instant access to main inventory reports.

Benefits and features:

Free application with no user charges
Reduced Expenses: No order fee, No charges on Data Entry and Inventory completed through the portal
Online order submission, No emails or forms to be filled
Real-time inventory review and order tracking
Quick access to inventory reports
Order tracking and status updates
Selective access levels per user

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Service form

Service Request Form is one of the secure ways you may use to submit your requests to the Iron Mountain Customer Care Team. For delivery, collection or new supplies requests, you may use this form.

We provide 3 options for request forms:

Service Request Form with Macro: This edition features a simple function that facilitates resetting the form for your subsequent requests. If your organization permits the use of Excel Macros, we highly recommend opting for this version.
Service Request Form without Macro: In contrast, this variant excludes any accompanying Macro functions. Consequently, all prior request data must be manually removed before populating the form with new requisitions.
If you find the old form more suitable to your needs, you are most welcome to continue using it.

Access to information held by Iron Mountain, whether in physical or digital form, is restricted only to authorized users. In order to ensure the security and confidentiality of our document management program, requests will be accepted solely from individuals who have been authorized.

To be able to create an Order/Request, the Request Form must be sent/signed by an "Authorized User" registered in the Iron Mountain systems.